Custom domains
Pro sites can use one custom domain each (Business: three). You keep the domain at your registrar; we only need two DNS records.
1. Add the domain in the editor
Open your site → Domains → enter the hostname, e.g. www.example.com. We show you two records to create.
2. Create the DNS records
| Type | Name | Value |
|---|---|---|
| TXT | _cloudeel.www | the verification token shown in the editor |
| CNAME | www | sites.cloudeel.com |
For a root domain (example.com without www) use an ALIAS / ANAME / flattened CNAME record if your DNS provider supports it (Cloudflare, DNSimple, Route 53 do). Otherwise use www and redirect the root at your registrar.
3. Verify
Click Verify. DNS changes can take a few minutes to a few hours to propagate. Once verified, we issue an SSL certificate automatically and the domain goes live — no further steps.
Troubleshooting
- "TXT record not found" — check the record name: some providers want
_cloudeel.www, others just _cloudeel under the www host. Wait 10 minutes and retry. - "CNAME points elsewhere" — remove any existing A / AAAA / CNAME records for that hostname first.
- Using Cloudflare? — set the CNAME to "DNS only" (grey cloud) during verification; you can turn the proxy on afterwards.
- Downgraded to Free? — custom domains are paused, the site remains available on its
s.cloudeel.com address, and the domain resumes when you upgrade again.